Crisis De-Escalation is proudly presented to you by Lighthouse Academy. Thank you. We hope that you enjoy your course.
Examine the stages of rages trigger cycle while identifying client triggers and what strategies are helpful and hurtful during client escalation. Learn about your own triggers and the role this plays while interacting with clients who are in the trigger cycle. Develop strategies for grounding yourself and responding in helpful ways with clients who are escalated. Understand the role trauma plays in each interaction and how responding in trauma informed ways positively impacts outcomes.